Global Learning Experience Design Manager (TSI), WW SPS Customer Trust Training

Global Learning Experience Design Manager (TSI), WW SPS Customer Trust Training

Job ID: ADCI - BLR 14 SEZ - F07

We're seeking an experienced learning design leader to drive innovation in training solutions that protect Amazon's marketplace integrity. This role will lead a global team of Instructional Designers focused on developing world-class training content for teams within Trust and Store Integrity (TSI).

This role offers the opportunity to shape the future of marketplace trust through innovative learning solutions while leading learning professionals across sites.

Key job responsibilities
Strategic Leadership & Team Management
• Lead and develop a distributed team of Instructional Designers across multiple geographies
• Drive hiring and retention strategies to build best-in-class talent
• Provide mentorship and career development opportunities for team members
• Foster an inclusive environment that promotes diversity of thought and innovative solutions

Learning Design Excellence
• Oversee end-to-end design cycle for training programs
• Establish and maintain design standards ensuring consistent quality across deliverables
• Drive innovation in online learning engagement and efficiency
• Implement performance-based assessment frameworks
• Lead the strategy for modular, reusable learning content

Stakeholder Management & Communication
• Partner with leadership to align learning initiatives with business objectives
• Manage complex stakeholder relationships across global teams
• Drive consensus on priorities and resource allocation
• Create and present executive-level communications and strategic roadmaps

Operational Excellence & Innovation
• Define and track meaningful metrics to demonstrate program impact
• Establish scalable processes for content development and maintenance
• Evaluate and optimize learning management system capabilities
• Drive continuous improvement through data-driven decision making

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience managing, analyzing and communicating results to senior leadership

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.