Global Knowledge Strategy Lead

Caseware-International in Maidstone is seeking an experienced Knowledge Base Owner to manage their global knowledge strategy within Customer Support. This role encompasses overseeing the Salesforce Knowledge Base and ensuring AI-driven tools deliver accurate content for customer success.

The ideal candidate should have over 5 years in SaaS knowledge management, strong analytical skills, and exceptional communication abilities. Caseware fosters a collaborative culture and offers flexible work options, competitive salaries, and comprehensive benefits.