Global ITSM & AI-Driven Service Desk Leader

Cognita is seeking a Head of IT Service Management to own the global IT Service Desk and ITSM capabilities. You will build and scale AI-enabled service delivery, define ITIL-based policies, and drive performance improvements across a multi-region organization including safeguarding and cyber security considerations.

You will lead a distributed team, manage vendor relationships, and align ITSM with business goals while traveling to offices and schools as needed.