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Global IT Support Manager - Follow-the-Sun & AI-Driven

Posted 10 hours 51 minutes ago by Coding Black Females Ltd

Permanent
Full Time
I.T. & Communications Jobs
Not Specified, United Kingdom
Job Description

Roku seeks a Technical Support Manager to lead a distributed IT support team across EMEA and India, delivering high-quality employee IT support and driving continuous improvement. You will own end-to-end operations from incident response to onboarding, and collaborate with Security, People Ops, and Network Engineering.

The role emphasizes setting and maintaining SLAs, building a follow-the-sun model, and guiding automation to scale support across global offices.

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