Global Head of Digital Customer Technology

Your new company:

Hays Technology are working exclusively with AGCO to appoint an exciting new Global Head of Digital Customer Technology based in their Stoneleigh office in Warwickshire. This is a key role in a large global business where you will have the opportunity to make your mark and create a better business through process improvement and technology innovation. In this role you will be part of the senior leadership team and be the Digital Technology site leader for the UK business.

AGCO are a large global organisation specialising in the design, manufacturing and selling of large agricultural machinery. They have a bold digital vision to be the 'leading AgriTech company in the world'. Digital technology isn't just a support function - it's the engine powering smarter farming, sustainable growth, and next-generation customer experiences. As the Global Head of Digital Customer Technology, you'll be responsible for building the tools, platforms, and intelligent solutions that farmers worldwide rely on to sustainably feed a growing global population.

Your new role:

This is a key role, with a global remit, to build a unified experience platform across the multi-brand AGCO business.
With 8 direct reports and 150 indirect reports, you will be responsible for driving AGCO's digital transformation and innovation agenda. Reporting to the Chief Digital & Information Officer, this exciting role leads the strategy, vision, and execution of digital customer technology initiatives, ensuring cohesive digital experiences for farmers, dealers, and employees globally.

The incumbent will foster cross-functional collaboration, champion digital innovation, and deliver measurable business outcomes aligned with AGCO's strategic objectives.

Essential responsibilities:

To be successful in this role, you will work across functions with the global C-Suite team and other senior leaders to create a global customer experience strategy and governance proposition using your established stakeholder management skills.

You will create omnichannel journey designs and implement AI and analytics-driven personalisation using telemetry and customer data.

You will provide frontline and dealer teams with digital tools to enable growth and create and launch a global customer experience training programs to support the new unified platform.

You will own all dealer and farmer-facing digital application solutions globally and form a strong partnership with the rest of the digital technology team and MSP's to ensure full platform reliability, scalability and governance.

What you'll need to succeed:

To be successful in the role, you will need a minimum of 15 years' experience working within digital technology with at least 10 years in a leadership role, ideally at global level.

You will be able to demonstrate your ability to lead large-scale, cross-functional digital initiatives and have experience managing large teams and budgets.

The ideal candidate will need to demonstrate where they have created and led strategic customer experience visions and executed them, along with strong demonstrable experience influencing stakeholders and communicating at executive level.

Omnichannel orchestration and innovation experience is extremely important, as well as the ability to create AI-driven personalisation and analytics to drive experimentation within the team.

Experience in previous technology-driven B to B to C environments is ideal, as well as an extremely competent understanding of customer experience from a technology-driven focus.

And most of all, a passion for driving technology and customer experience within a global organisation.

Qualifications and Experience Levels:

A degree or M.Sc. in information technology, engineering or related field is highly advantageous.

What you get in return:

You will receive in return a highly attractive base salary and package commensurate with a global leadership role.

Holiday: 26 days

Pension: 5% employee, 10% AGCO contribution

Life: X9 salary

AIP (Bonus): 35% typically paid in April/MayStock Awards Scheme

AXA Healthcare

Car or car allowance

Holiday trading 5 days, retail discounts, vouchers, EAP and access to YuLife Wellbeing App
(free and unlimited 24/7 UK-based GPs + free will service)

What you do now: Please get in touch with me directly for an informal conversation

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