Global Head of Customer Success & Retention

Cymulate is seeking a senior leader in Customer Success to guide retention strategy and customer outcomes across North America and Europe. You will own GRR, reduce churn, and drive renewals by building a proactive CS engine, mentoring a high performing team, and partnering with Sales, Product, and Executive leadership to ensure value realization for strategic customers.

This role demands an executive presence, strong analytics, and a data driven approach to shaping customer health tooling and