Global Head of Customer Retention & Churn Prevention

Fresha is seeking a Head of Customer Retention to lead a brand-new function focused on driving client retention and churn prevention across a global customer base. You will head an initial team of 5-6 specialists and work closely with Commercial, CX, Product, Marketing and Analytics to protect and maximise revenue retention.

This hands-on leadership role requires operational, commercial and people leadership capabilities, with a focus on scalable, data-driven retention strategies across