Global Head of 24x7 SaaS Customer Experience

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. You will manage globally distributed teams, implement ITIL processes, and drive AI and automation initiatives. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communication skills. This role is pivotal for enhancing client satisfaction and operational efficiency in a fast-paced environment.