Global Escalation Strategy & Compliance Lead

A leading global product design firm in the United Kingdom is seeking a Global Escalation Strategy & Compliance Manager to own the strategy that minimizes escalations across the support network. The ideal candidate will have over 5 years of experience in escalations leadership, strong communication skills, and a passion for empathy-driven service. This pivotal role involves building frameworks for compliance and analyzing drivers to ensure quality case handling and reduce risks associated with escalation processes.