Global Enterprise Customer Success Manager

Certara is seeking a Customer Success Manager to manage a portfolio of enterprise clients, ensuring high user adoption and customer satisfaction with their software solutions. This role involves acting as a strategic partner for customers, addressing renewal risks, and collaborating cross-functionally with sales and product teams.

The ideal candidate will possess excellent communication skills, organizational abilities, and at least 5 years of customer-facing experience, preferably within the pharmaceutical or biotech industries.