Global Director, Service Delivery & Transformation

Dormont Manufacturing Co in Dublin is seeking an experienced professional for service delivery management. This role involves overseeing the handover process across technology partners to ensure service excellence, designing a comprehensive service delivery framework, and driving continuous improvement.

The ideal candidate will have over 10 years of experience in service delivery management, particularly with ERP implementations, and be skilled in stakeholder engagement, leadership, and risk management. Previous experience with SAP and service management platforms is essential.