Global Customer Service Excellence Lead

Jobtailor is seeking an experienced operations professional to drive end-to-end process standardisation and governance across international customer service operations. You will partner with Supply Chain, IT, Commercial, Finance, and market CS leaders to align systems, data, and ways of working, ensuring scalable and compliant service delivery with strong KPI governance and insight-led reporting.

You will own and standardise customer service processes, document standardised frameworks, and lead