Global Customer Care Ops Leader

BritBox International in London is seeking a Customer Care Operations Manager to oversee the performance of their Business Process Outsourcing partner. This role entails managing customer care operations, ensuring alignment with BritBox standards and achieving service quality metrics. The ideal candidate must possess strong leadership skills, customer support experience in BPO environments, and a commitment to delivering exceptional customer experiences. Strong interpersonal and data-driven decision-making abilities are essential.