Global Crisis Operations Manager (AI-Driven)

Expedia Group is seeking a seasoned Crisis Operations Manager to lead a globally distributed team across NA, EMEA, and APAC. You will own the coverage model, drive AI-enabled workflows, and partner across functions to ensure rapid, accurate crisis response.

The role combines people leadership with hands-on operational execution in a 24/7 environment. You will mentor analysts, manage performance, and implement training and playbooks to improve incident handling and decision quality.