Global Complaints Analyst III - Onsite London

Coinbase is seeking a Complaints Analyst to join the Global Complaints team in Customer Experience. This role is fully onsite at our London office, five days per week, and focuses on investigating and resolving consumer, regulatory, and litigation support complaints to deliver fair outcomes for customers.

You will gather data from account history, draft clear responses, maintain Salesforce records, escalate as needed, and contribute to process improvements.