Global Client Retention QA Manager - Data-Driven

PHMG in Manchester is seeking a Quality Assurance Manager to lead a robust internal audit function for the Client Services team, ensuring quality standards across projects. You will oversee data reviews, process improvements and CRM verification to support client retention and product implementation journeys.

The role reports to the Head of Global Quality Assurance and the VP of Client Support. It involves collaboration across departments and a strong emphasis on data-informed decision making in