Glazing Order Processor/Administrator

Job Title: Order Processor/ Administrator

Location: Norfolk, Norwich

Job Description

Due to continued and future growth, we are looking for a friendly, positive, and highly organised individual to join our small, experienced team as an Order Processor / Administrator. In this role, you will be responsible for managing, inputting, and processing customer orders, ensuring accuracy and timely delivery. You will liaise with internal departments such as production and purchasing, and ensure all customer orders and enquiries are handled promptly, professionally, and with a customer-focused approach.

You will need to be confident, calm under pressure, and able to communicate effectively both over the phone and via well-written emails. Strong organisational skills and a proactive attitude are essential. The role is based at our factory location near Norwich airport. Full training will be provided on all systems and processes.

Key Responsibilities

• Receive and review customer orders, ensuring all required information is complete and accurate
• Input orders into internal systems with a high level of attention to detail
• Coordinate with internal departments to ensure timely order fulfilment
• Communicate with customers regarding order progress, updates, and any issues
• Respond to and resolve customer enquiries related to orders
• Maintain accurate and organised records of orders, invoices, and documentation
• Provide general administrative support as required

Experience & Skills

• Previous experience in an office or administrative role is essential
• Experience within the window, door, or fenestration industry is highly desirable
• Proficiency in computer systems, including data entry and order processing software
• Excellent organisational skills with the ability to prioritise workload effectively
• Strong communication skills and professional telephone manner

Benefits

• Additional leave
• Casual dress
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking