German Speaking Helpdesk Analyst

Description

The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

The required languages are English and German.

Communication channels with users are phone and chat.

Job Responsibilities:

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

May install software or perform hardware testing remotely

Enter commands and observe system functioning to verify correct operations and detect errors

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

Associate's degree in computer related field or equivalent training required

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

Basic ability to work independently and manage one's time

Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software

Skills

• German
• interpersonal skills
• stakeholder management
• Phone support

.MUST SPEAK FLUENT IN GERMAN AND ENGLISH

Job Title: German Speaking Helpdesk Analyst

Location: Livingston, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.