German speaking Customer Service Representative

Position Title

German speaking Customer Service Representative

Location

Bury St Edmunds

Reference

Ref: 8238GCS

Company Profile

A well-established manufacturing company of technical products with global operations

Compensation

Salary: Competitive - please state your expectations

Responsibilities

Main duties:

• Provide excellent B2B customer service and administrative support

The role:

• Respond to client enquiries in a timely manner, ensuring a quick turnaround time for order status updates
• Provide technical product advice and recommendations to clients based on their requirements
• Keep record of stock availability and lead times to advise customers accordingly
• Maintain accurate client details in the system and update when needed
• Process purchase orders, invoices and other documentation in the system
• Monitor customer satisfaction and suggest areas for improvements where necessary

Candidate's Profile

• Fluent in German to business standard (written and spoken) - Essential
• Previous customer service and administrative experience in a manufacturing or industrial environment - Essential
• Excellent communication and interpersonal skills
• Dynamic, confident and motivated candidate
• IT literate with knowledge of ERP systems