German Speaking Customer Service Agent (FTC)

Location: Nottingham (Hybrid 2 days in the office, 3 days from home)

Contract: 12-Month Fixed Term

Salary: £24,000 per annum

Hours: Monday to Friday, 8am 4pm or 9am 5pm (with occasional Saturday work on a rota basis)

We re seeking a German-speaking Customer Service Agent to join a friendly and supportive multilingual customer care team based in Nottingham. This is an excellent opportunity for someone fluent in German and English who enjoys helping customers, solving problems, and delivering a high standard of service.

The role offers hybrid working, a structured training programme, and the chance to build valuable experience within a fast-paced international environment.

Key Responsibilities

• Respond to customer queries in German and English via phone, email, and live chat.
• Provide accurate information about products, services, and orders.
• Handle customer complaints and enquiries efficiently, ensuring a positive experience.
• Work closely with internal departments to resolve issues and follow up as needed.
• Maintain accurate customer records and ensure timely responses.
• Support the wider customer service team in achieving service targets.

What We re Looking For

• Fluent in German and English (both written and spoken).
• Previous customer service experience preferred (office, retail, or contact centre).
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to multitask.
• Confident using computers and managing multiple systems.
• A positive attitude with a focus on teamwork and problem-solving.

What s on Offer

• Competitive salary of £24,000 per year.
• Hybrid working 2 days per week in the Nottingham office.
• Supportive, multilingual environment with full training provided.
• Opportunity to work with an international customer base.
• Great experience within a dynamic and growing business.

If you re a fluent German speaker looking to develop your career in customer service within a professional, inclusive, and fast-paced environment, we d love to hear from you.