Leave us your email address and we'll send you all the new jobs according to your preferences.
Genesys WFM Specialist
Posted 14 days 18 hours ago by Savant Recruitment
Permanent
Not Specified
Other
England, United Kingdom
Job Description
Overview 
My client, a leading Consultancy, is looking for a Genesys WFM Specialist able to consult on the thought process behind Genesys Cloud WFM objects.
Responsibilities- Discover a customer's workforce operation and devise the design of the Genesys Cloud WFM objects.
- Understand Genesys Cloud Routing to consult the customer and the design teams on design guardrails for contact center routing to meet WFM configuration constraints.
- Guide the customer regarding WFM Data Migration, including any data transformation required from their existing platform.
- At least 10 years WFM expertise and extensive experience with Genesys Cloud WFM Objects.
