Genesys Omni Operations Lead - Customer Experience

A reputable security services company in Blackburn seeks an Operations Manager specializing in the Genesys platform. The role involves implementing and optimizing the OMNI platform across the business to enhance customer experience and operational efficiency. Candidates should bring 3-5 years of hands-on experience and a background in operational improvement. The position offers competitive salary and benefits, including onsite parking and a pension scheme.