General Store Manager

Overview

A leading luxury multi-product retailer is looking for a results-driven Store Manager to lead their travel retail stores located in a high-traffic airport environment. The ideal candidate will be responsible for driving sales, delivering exceptional customer service, and leading a high-performing team while ensuring compliance with airport security and operational standards. This role is critical in maintaining the brand image and delivering a premium experience to international travelers.

Responsibilities

• Drive store performance to meet and exceed sales targets and KPIs.
• Maximize sales through effective visual merchandising.
• Analyze sales reports and customer trends to identify opportunities for growth.
• Team Leadership: Recruit, train, and develop a motivated, service-focused team. Lead by example to foster a positive, inclusive, and high-energy store culture. Conduct regular performance reviews and provide ongoing coaching and development.
• Customer Experience: Ensure exceptional service standards are delivered consistently to a diverse, international customer base. Handle escalated customer issues with professionalism and efficiency. Maintain a clean, organized, and welcoming store environment.
• Operations & Compliance: Ensure compliance with airport regulations, company policies, and health & safety standards. Coordinate with airport authorities, logistics partners, and security personnel as required.
• Visual Merchandising & Brand Standards: Ensure all displays are aligned with brand guidelines and optimized for high traveler footfall.

Requirements & Qualifications

• Proven experience as a Store Manager in a high-volume retail environment; experience in travel retail is highly advantageous.
• Strong leadership skills with the ability to manage, inspire, and develop a diverse team.
• Excellent communication and interpersonal skills; fluency in English is essential, additional languages are a plus.
• Flexible and adaptable to fast-paced, shift-based schedules including early mornings, weekends, and holidays.
• Strong commercial awareness and understanding of retail KPIs.
• Experience with POS systems and basic proficiency in Microsoft Office.
• Key Competencies: Customer-focused mindset with a passion for service excellence; Commercial acumen and decision-making ability; Strong organizational and multitasking skills; Resilience and adaptability in a dynamic, multicultural setting; Attention to detail and commitment to operational excellence.

Salary & Benefits

The salary is paying up to £50,000

• Annual performance related bonus
• Competitive pension scheme
• Healthcare
• Life assurance
• Discounts across a wide range of retailers