General Services Manager

Role Overview

As the General Services Manager, you will be the on-site lead for delivering high-quality Integrated Facilities Management services for a prestigious, market-leading FMCG client. You will be accountable for creating exceptional service experiences for employees and guests, while achieving contractual KPIs, driving operational excellence, and embedding a culture of continuous improvement.

This is a people-first leadership role, requiring strong client relationship skills, team management, and a proactive, solutions-driven mindset.

Key Responsibilities

• Lead daily delivery of FM services, ensuring performance meets or exceeds all service level agreements.
• Be the on-site point of contact for client relations, issue resolution, and service escalation.
• Drive employee and guest experience in alignment with Sodexo and Unilever values.
• Lead, coach, and manage the on-site team, fostering a one-team culture.
• Ensure full compliance with health, safety, and statutory requirements.
• Collaborate with finance and central teams to manage budgets, reporting, and forecasts.
• Identify opportunities for innovation, efficiencies, and contract growth.

What We're Looking For Essential:

• Proven leadership in facilities management within an outsourced environment.
• Strong financial and commercial acumen.
• Excellent communication and relationship-building skills.
• Knowledge of health & safety, compliance, and contract governance.
• IOSH certification and fluency in English (spoken and written).

Desirable:

• NEBOSH, BIFM, or equivalent professional qualifications.
• Familiarity with Sodexo systems and processes.
• Background in leading operational transformation or workplace experience initiatives.

Key Outcomes

• Delivery of 5-star service aligned with client and contractual expectations.
• Full compliance with safety and risk management standards.
• Strong team engagement and effective people management.
• Achievement of financial targets and operational KPIs.
• Site recognised for service excellence and innovation.