General Manager, Contact Centre - Strategy & P&L

A leading recruitment agency is seeking a General Manager for a pivotal leadership position at a Customer Engagement Centre in Cork. This role involves strategic and operational leadership with full P&L accountability. The ideal candidate will have 8-10 years of senior-level contact center management experience, a strong understanding of financial models, and a proven track record in driving cultural change. If you are ready to lead a significant operation and make impactful decisions, we invite you to reach out for more information.