General Manager

Walsall Rd, Perry Barr, Birmingham B42 2LR, UK

Posted Tuesday 12 May 2026 at 00:00 Expires Tuesday 9 June 2026 at 23:59

We are looking for an experienced and inspiring General Manager to lead the hospitality, conferencing, retail, and matchday operations at Alexander Stadium. This is an exciting opportunity for a commercially minded operational leader to oversee a high profile venue, delivering exceptional customer experiences while driving operational excellence and financial performance.

Reporting directly to the Operations Manager, you will play a pivotal role in leading a large and diverse team, ensuring the smooth delivery of both matchday and non matchday operations. You will thrive in a fast paced environment, balancing strategic thinking with hands on leadership to create a culture of high performance, innovation, and continuous improvement.

• Leading the day to day operation across hospitality, conferencing, retail, and event delivery within the stadium.
• Ensuring exceptional standards of customer service and operational delivery across all business areas.
• Managing matchday, conference, banquet, and retail operations to ensure seamless execution.
• Acting as the key operational link between the stadium events team and Elior, building strong and collaborative relationships.
• Driving commercial performance through effective budgeting, cost control, merchandising, and operational efficiencies.
• Monitoring operational performance and implementing improvements to exceed financial and service targets.
• Inspiring, developing, and leading a large and diverse team, creating a positive and high performing culture.
• Overseeing recruitment, succession planning, training, and team development across the venue.
• Building strong relationships with clients, stakeholders, contractors, and external partners.
• Ensuring innovative and high quality food and hospitality presentation throughout the venue.
• Maintaining full compliance with Health & Safety legislation, COSHH, environmental policies, and company procedures.
• Taking ownership of operational risk management and ensuring a safe environment for customers, colleagues, and contractors.

Working Pattern: 5 out of 7 37.5 Hours Per Week

Job ID: 6569

• Proven experience in a senior operational leadership role within hospitality, stadia, conferencing, events, or large scale catering environments.
• Strong commercial awareness with experience managing budgets and delivering profitable growth.
• Exceptional leadership and people management skills with the ability to motivate and inspire teams.
• Experience working within fast paced, high pressure operational environments.
• Outstanding communication and stakeholder management skills with the ability to build strong working relationships.
• Excellent organisational, planning, and problem solving abilities.
• A passion for operational excellence and delivering exceptional customer experiences.
• A proactive and positive approach with a strong sense of accountability and professionalism.
• A commitment to continuous improvement, innovation, and team development.
• A leadership style built on integrity, fairness, collaboration, and trust.

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9 5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

Need any support or adjustments during the application process? Just let us know - we're happy to help!