General Manager

Walsall Rd, Birmingham, England, B42 2LR

£45000 per annum

We are looking for an experienced and inspiring General Manager to lead the hospitality, conferencing, retail, and matchday operations at Alexander Stadium. This is an exciting opportunity for a commercially minded operational leader to oversee a high-profile venue, delivering exceptional customer experiences while driving operational excellence and financial performance.

Reporting directly to the Operations Manager, you will play a pivotal role in leading a large and diverse team, ensuring the smooth delivery of both matchday and non-matchday operations. You will thrive in a fast-paced environment, balancing strategic thinking with hands-on leadership to create a culture of high performance, innovation, and continuous improvement.

• Leading the day-to-day operation across hospitality, conferencing, retail, and event delivery within the stadium.
• Ensuring exceptional standards of customer service and operational delivery across all business areas.
• Managing matchday, conference, banqueting, and retail operations to ensure seamless execution.
• Acting as the key operational link between the stadium events team and Elior, building strong and collaborative relationships.
• Driving commercial performance through effective budgeting, cost control, merchandising, and operational efficiencies.
• Monitoring operational performance and implementing improvements to exceed financial and service targets.
• Inspiring, developing, and leading a large and diverse team, creating a positive and high-performing culture.
• Overseeing recruitment, succession planning, training, and team development across the venue.
• Building strong relationships with clients, stakeholders, contractors, and external partners.
• Ensuring innovative and high-quality food and hospitality presentation throughout the venue.
• Maintaining full compliance with Health & Safety legislation, COSHH, environmental policies, and company procedures.
• Taking ownership of operational risk management and ensuring a safe environment for customers, colleagues, and contractors.

Working Pattern: 5 out of 7 37.5 Hours Per Week

Job ID: 6569

• Proven experience in a senior operational leadership role within hospitality, stadia, conferencing, events, or large-scale catering environments.
• Strong commercial awareness with experience managing budgets and delivering profitable growth.
• Exceptional leadership and people management skills with the ability to motivate and inspire teams.
• Experience working within fast-paced, high-pressure operational environments.
• Outstanding communication and stakeholder management skills with the ability to build strong working relationships.
• Excellent organisational, planning, and problem-solving abilities.
• A passion for operational excellence and delivering exceptional customer experiences.
• A proactive and positive approach with a strong sense of accountability and professionalism.
• A commitment to continuous improvement, innovation, and team development.
• A leadership style built on integrity, fairness, collaboration, and trust.

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!