General Manager

The Brownsword Group has created arguably the most iconic collection of historic countryside and city centre hotels. Generosity, quality, and welcoming hospitality is what they do very well. Being exceptional hoteliers has been the core of the operation, creating a successful hospitality business.

Reporting to the CEO, we are looking for a General Manager to lead our hotel and its team to success.

Location

The Imperial Torquay is a magnificent 19th Century 152 bedroom Victorian four star hotel offering breathtaking sea views and a host of leisure facilities. It is a short walk from the main train station and town centre, making it easily accessible for employees. The hotel provides staff car parking and free use of its gym and swimming pools.

Hours

Full time

Bonus

We have a General Manager bonus scheme at all our hotels - we will provide details and GM perks and benefits during the interview.

Responsibilities

• Provide day to day leadership driving the business strategy across all areas of the operation within a seasonal environment.
• Apply experience in all areas of hotel operations - from housekeeping and F&B to guest experience and leisure facilities - to refine operations and promote service excellence.
• Drive sales and revenue, balancing costs to meet business targets.
• Maintain a charismatic, engaging and people centric leadership style, staying closely connected with the team.
• Use strong commercial skills to analyse information and make sound decisions.
• Analyse and manage the hotel P&L to achieve success.
• Employ strong IT skills and effectively use digital platforms such as Opera, Procure Wizard, and Fourth & Harri.
• Lead and develop a high performing HOD team, ensuring day to day operations run smoothly.
• Collaborate with central support teams (marketing, revenue, sales, finance & HR) to implement group strategies while driving local activity.
• Manage changes, capital projects and refurbishments.
• Oversee seasonal hotel property operations.

Qualifications

• Previous experience as a General Manager in a similar style property.
• Proven RevPAR and EBITDA performance record.
• Experience in driving change.
• Exposure to leading capital projects or refurbishment.
• Experience managing seasonal hotel properties.

Benefits

• Access to the Perkbox platform for retail and hospitality perks.
• 25% discount on food & beverage across the group; staff rate of £25 B&B per person; special rates for friends and family.
• External confidential helpline as part of the Employee Assistance Programme.
• Complimentary on duty meals.
• Milestone awards including Champagne, afternoon tea, or dinner with a special guest; additional gifts at major milestones such as extra days off, longer hotel stays, and unique gifts.

Community & Support

Our General Managers meet in person at least twice a year and hold fortnightly calls, providing ongoing support and opportunities to collaborate across the business.