General Manager

About HIVED

At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We're passionate about driving innovation and redefining the future of delivery.

Role Overview

The General Manager is fully responsible for end-to-end site performance, from parcels arriving to being received by the customer.

The General Manager (GM) owns day-to-day performance of a HIVED depot, covering Under the Roof operations (inbound, processing, sortation, dispatch) and On the Road execution for routes launched from that site.

The GM is accountable for service, cost, safety, and people performance at site level, ensuring the depot runs reliably today while continuously improving productivity, quality, and scalability in line with the network operating model.

The GM is accountable for embedding standardised processes as defined by Central Ops for standardisation, scalability, and longer-term improvement; as well as for driving ongoing improvements within their site; and for sharing best-practice proactively to drive company-wide improvement.

This is a hands-on leadership role, leading from the floor, owning local P&L levers, and acting as the primary link between central planning/tech and real operational execution.

Accountabilities

Accountable for end-to-end and day-to-day site performance, including:

• All on-road activities & KPIs, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success)
• All in-depot day and night activities & KPIs, including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set-off/on-time dispatch), and cost (labour planning D+1/W+1/TPH)
• Health and Safety on-site

Responsibilities

• Lead and oversee all site operations, directly managing Operations Managers (4x) to deliver exceptional OTR & UTR performance
• Hours must be flexible to manage Day and Night teams - may sometimes come in for set-off, or sometimes stay late to meet with Night teams, or monitor Nights to fully understand E2E performance and areas for improvement
  • Be present - receive morning handover from Night team, with Day Manager, to ensure high levels of on-site accountability and to enable a strong understanding of site performance dynamics & opportunities
• Fully understand site performance and its drivers; contribute to central reporting as required & supporting central functions to understand drivers
• Drive continuous site improvement by proactively understanding levers, prioritising and embedding on an ongoing basis; identify CAPEX opportunities and pitch through business cases
• Drive company-wide improvement by inputting to Central Ops highlight opportunities for process improvement and share best practice
  • Support Finance with costing models, scenario planning, and operational impact analysis.
• Embed standardised company processes across site, in collaboration with Central Ops
• Responsible for Health and Safety on site; work with H&S Manager to drive continuous improvement company-wide, and embed company processes
• Build a high-performing Depot team - Lead & inspire, & develop and performance manage, team; ensure all levels receive training & are motivated; coach Managers to develop into company leaders
• Responsible for site staffing (hiring) and ensuring absence cover arrangements are in place
• Support Commercial teams with customer interaction e.g. through depot tours
• GMs oversee and may support directly with such activities as:
  • OTR:
    • DSP management
    • Hived Partner Driver capacity & performance management
    • Driver issues, escalations & approvals
    • Legal compliance (hours on road, breaks, safety checks)
  • UTR:
    • Labour planning for week-ahead & night
    • Sortation Handler hiring & performance management

Requirements

• 6 years'+ experience leading depot, warehouse, or logistics operations.
• Proven ability to manage large frontline teams via managers.
• Hands-on operator with a strong understanding of unit economics and cost drivers.
• Track record of high impact - able to ideate and implement new initiatives to drive impactful change.
• Track record of running safe, reliable, high-throughput operations.
• Comfortable working in fast-changing, high-growth environments.
• Strong people leader: clear, fair, and direct.
• Data-driven and disciplined in execution.
• Excellent cross-functional stakeholder management skills.

Nice to have

• Experience in parcel, last-mile, or high-volume fulfilment.
• Exposure to EV fleets or driver-based operations.
• Scale-up or multi-site growth experience.
• Strong knowledge of UK H&S and employment standards.

How we reward our team

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Bi-annual performance reviews and tailored development plans
• Annual compensation review
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Community volunteer days
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop (depending on your preference)

Want to learn more?

• Meet the team in 60 seconds: Behind the scenes with HIVED
• HIVED is B Corporation certified
• We are named as UK StartUp of the Year 2024
• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
• Check the Impact Report 2024
• Keep up with HIVED here