General Manager

Overview

We're looking for a standout General Manager to take confident ownership of Oblix at The Shard. This is not a typical GM role. You'll lead two distinct concepts under one roof: Oblix West, refined, fire-led dining, and Oblix East, a high-energy lounge and cocktail destination.

This role demands a leader who is commercially sharp, operationally exacting, and visibly present on the floor. You'll own the business end to end, from culture and standards to commercial performance and guest impact, in one of London's most high-profile hospitality environments.

About the Role

As General Manager, you sit at the centre of the Oblix experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest.

Operational Excellence

• Lead seamless service across two concepts. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest.

Commercial Performance

• Full P&L accountability including revenue optimization, labour cost control, and margin management. You'll analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
• Build, develop, and retain a large team across management and front-of-house. Create a culture where accountability, pride, and hospitality standards are non-negotiable. Develop your leadership pipeline to support the future growth of the brand.

Guest Experience

• Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Oblix's luxury positioning.

Presence

• You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.

What you will bring

• Proven track record as a General Manager in a high-volume, premium dining environment
• Experience leading large teams (80+ staff) in complex, multi-concept or split-site operations
• Demonstrated commercial acumen: you've owned a P&L, driven revenue, and managed labour costs effectively
• Deep knowledge of London's premium dining market and competitive landscape

Leadership Qualities

• Natural presence on the floor, your team respects you, guests trust you, and senior stakeholders value your judgment
• High emotional intelligence: you know when to coach, when to challenge, and when to step in and take control
• Confidence managing operational pressure, difficult conversations, and competing priorities without losing composure

The Benefits

• World-class in-house training and leadership development
• Clear pathways to international GM roles across our global portfolio (44 locations)
• Opportunities to work across five premium brands: Zuma, ROKA, Oblix, INKO NITO, and Etaru
• Optional private healthcare and dental scheme
• Long-service recognition programme
• Travel season ticket loan
• Complimentary dining and discounts across the Azumi group globally
• Cycle to Work scheme

Oblix at The Shard

Set on the 32nd floor of The Shard, Oblix is one of London's most iconic dining destinations. Bold, fast-paced, and relentlessly focused on quality the restaurant is split across Oblix West (refined, fire-led dining) and Oblix East (high-energy bar dining, cocktails), this is a complex, high-volume operation.

Our Commitment to Inclusivity

At Oblix, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.