General Manager

We are looking for an experienced General Manager to lead operations at Lime Tree Village, one of our independent retirement living villages in Rugby.

This role has full responsibility for the day-to-day and long-term performance of the village. You will lead the business commercially, create a strong sense of community for residents, maintain high service and hospitality standards, and ensure the village is safe, well run and financially sustainable.

Running the business

• Develop and deliver the village business and operational plans in line with wider organisational strategy
• Set operational priorities, targets and resourcing plans to support sales, rentals, service quality and efficiency
• Manage the village profit and loss account, including landlord, service and investment budgets
• Drive property sales and lease performance to maintain the financial health of the village
• Actively identify risks and opportunities and put plans in place to address them
• Contribute to regional leadership discussions and business-wide initiatives
• Represent Lime Tree Village locally, maintaining positive relationships with partners, residents and the wider community

Resident experience and hospitality

• Lead by example in delivering a high-quality experience for residents and customers
• Build strong, trusted relationships with residents and respond effectively to feedback and concerns
• Ensure hospitality systems and processes are used effectively to maximise and monitor income
• Manage stakeholder relationships and communication clearly and consistently

Resident wellbeing

• Ensure a varied and engaging wellbeing programme that encourages participation and supports independent living
• Oversee third-party care providers to ensure services meet agreed standards
• Ensure appropriate emergency response cover is always in place

Village operations and maintenance

• Lead property and facilities management plans to protect and enhance the village asset
• Ensure maintenance programmes are planned, delivered on time and to a high standard
• Maintain a strong focus on health, safety and compliance
• Lead village mobilisation, refurbishment or improvement projects, keeping residents informed and engaged
• Ensure sustainability considerations are built into village plans and projects

Leading people

• Lead, develop and motivate teams to deliver consistently high standards
• Set clear objectives and hold individuals and teams accountable for performance
• Identify development needs, support career progression and succession planning
• Create an inclusive, supportive working environment aligned to organisational values
• Continue to develop your own leadership capability and industry knowledge

Skills and experience

• Significant senior operational experience in a customer-focused environment
• 3 - 6 years' experience in a General Manager or equivalent role
• Strong financial and commercial understanding, including budget and P&L management
• Confident leader with experience managing change, performance and stakeholders
• Strong communicator with a practical, solutions-focused approach

Our values

Our values guide how we work and how we treat one another:

Age Well • Community • Keep Improving • Invest Wisely • Planet Positive • One Team