General Manager

Cobalt is pleased to be partnering on a brand-new General Manager mandate, overseeing high-spec commercial and mixed-use assets in Central London. This appointment offers a unique opportunity to take ownership of a cluster of newly developed and newly refurbished properties, each offering distinct character, modern design, and best-in-class occupier experience.

With developments due to complete later this year, the incoming General Manager will play a key role in mobilising and managing these flagship sites from day one. The portfolio includes a combination of fully let and multi-let buildings, blending office, retail, and leisure occupiers.

Reporting directly to our client's senior leadership team, you will be responsible for delivering outstanding operational and customer service standards across the portfolio. This will include everything from day-to-day building management to long-term service charge planning, health & safety compliance, sustainability, and occupier engagement.

Key responsibilities include:

• Leading the mobilisation process for newly completed developments, ensuring all systems, suppliers, and protocols are fully operational from PC

• Acting as primary liaison for occupiers, contractors, and key stakeholders

• Managing full service charge budgeting, forecasting, and financial reporting processes

• Overseeing hard and soft FM delivery, supplier performance, and statutory compliance

• Delivering best-in-class health & safety, emergency planning, and building risk management

• Driving sustainability and energy efficiency initiatives across the portfolio

• Managing projects, minor works, and longer-term capital expenditure plans

• Maintaining up-to-date operational documentation, compliance records, and management reporting

• Creating a strong occupier community and experience-led service culture across all sites

As the successful applicant you will be confident in a client-facing environment and be able to demonstrate a track record of developing relationships with a variety of key stakeholders at every level of seniority. You'll have previous experience managing premium commercial or mixed-use buildings and will be equally adept at technical operations, financial management, and stakeholder engagement.

A background in building mobilisation or newly developed assets would be highly advantageous, along with experience in both single-let and multi-let operational models. Strong leadership and communication skills are essential, along with the ability to take full ownership of complex, multi-asset operations from launch through to full occupation.

You'll bring strong financial acumen, service charge experience, and a proactive approach to compliance, health & safety, and sustainability. An IOSH is essential.