General Manager - Workspace & Member Experience

About Maslow's

Maslow's is a collection of premium members' houses, locatedin London's vibrant Fitzrovia, Soho and Kensington.Inspired by Maslow's hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, rooftop bars, restaurants, and curated cultural events. Unlike traditional offices or impersonal coworking spaces, Maslow's houses are warm, tactile, and energizing - designed for enhanced productivity in a familiar, relaxed setting. Maslow's fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent.

Maslow's Kensington, which opened in June 2026, operates twofloors of private members co-working space - 31 private offices and a total of 303 desks, with a café and bar - all just a stone's throw from High Street Kensington.

Your New Role

Lead one of London's most exciting hospitality-led flexible workspaces. Combining luxury hospitality, premium offices, member experience, events, wellness and community, you'll be responsible for creating an exceptional workplace where businesses and people thrive. Our operating hours between 7am - 7pm, Monday to Friday. The Front of House Restaurant team, Events and Reception teams report into this role.

Key Responsibilities

• Create, lead and develop a supportive and motivated team, fostering employee growth and well-being, and ensuring that the team is engaged and equipped to provide exceptional service to members and guests.
• Enhance member retention by building strong relationships with our community to anticipate their needs and create an environment they enjoy coming to everyday.
• Maintain our luxury physical spaces with a strong attention to detail, ensuring our premium offices remain pristine and functional for members.
• Lead the entire employee journey - recruitment, L&D, succession planning, payroll, engagement and employee relations in alignment with our company values of Caring, Curious and Committed.
• Develop and implement strategies to increase occupancy rates, revenue and profitability.
• Lead the business to meet and exceed financial obligations and profitability through overseeing and actively participating in sales, labour productivity, cost control, and effective purchasing.
• Manage and control budgets, forecasting and planning.
• Monitor financial performance, including revenue, expenses, and profit margins, and take appropriate action to address any variances.
• Monitor and analyse industry trends, staying up to date on changes in the market and adapting strategies as needed.
• Collaborate with the Marketing team to drive sales and initiatives to attract new business and maintain repeat clientele.
• Develop business strategies across all F&B within the property, including new business opportunities through partnerships.
• Review occupational health, safety, security, and emergency procedures within the property to ensure compliance with legislation and company policies.

Qualifications and Experience

• A background in premium hospitality, private members' clubs, or high-end flexible workspaces.
• Experience in building and nurturing membership communities.
• Proven leadership skills, show a natural ability to coach and empower teams.
• Financial acumen
• Strong communication skills - including written and spoken English
• Excellent organisational skills

Desirable Attributes

• A proven track record in supporting membership retention and engagement
• Hold a genuineinterest in holistic well-being, with a desire to naturally inspire and embed these values into our workplace culture.
• Previous experience of using Fourth, Tevalis, Excel and Seven Rooms is desirable, yet not essential.
• Licence holder/WSET certificate

Please note that we do not have a Skilled WorkerSponsorLicense.