General Manager - Massimo Dutti Kingston

GENERAL MANAGER

(Store Leadership - Massimo Dutti UK)

Who we are

Massimo Dutti is part of the Inditex family of brands, within one of the world's leading fashion retail groups, with global brands including Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Lefties.

Massimo Dutti blends timeless style with a modern edge - defined by quality, considered design, tailoring and elevated everyday essentials. Our stores deliver a premium customer experience where detail matters - from product knowledge and presentation to thoughtful, confident service. At Inditex, how we work is what sets us apart: teamwork, respect, curiosity and sustainability, with people at the center of every success.

The role

As General Manager, you are accountable for the overall performance and day-to-day leadership of the store. You set the culture, drive the commercial strategy and ensure operational excellence - delivering results while protecting a premium customer experience where service, detail and standards are key.

You lead through people: building a strong leadership team, developing talent and creating an environment where colleagues feel supported, motivated and clear on priorities - even during the busiest moments.

This role is for you if you

• Lead with emotional intelligence, integrity and a customer-first mindset
• Are commercially strong - confident using KPIs and insight to drive performance and strategy
• Have high standards for presentation, service and product knowledge
• Are organised, resilient and calm under pressure, with excellent prioritisation
• Build great teams: you coach leaders, develop talent and create accountability with care
• Are adaptable and proactive - you spot opportunities early and act decisively
• Align naturally with Inditex values and ethical standards, including sustainability

What you'll do

• Own store performance and deliver sales, productivity and service objectives
• Set and drive the commercial strategy using KPIs, store insight and customer demand
• Lead and develop your management team, building capability, motivation and succession
• Deliver an exceptional store experience through strong standards, customer care and product knowledge
• Oversee all operational and administrative routines, ensuring compliance and consistency
• Ensure stock flow, availability and store organisation support commercial performance
• Maintain a safe, clean and well run environment, ensuring Health & Safety standards are met
• Act as an ambassador for Inditex sustainability initiatives and embed them into daily ways of working

What we offer

Competitive salary, 25% staff discount across all Inditex brands, 28 days holiday allowance, company pension scheme and the "More for Less" benefits platform with a wide range of discounts.

At Inditex, internal talent is our greatest asset. We offer clear progression opportunities, continuous learning through training and e-learning, and the chance to contribute to social and sustainability projects that make a real difference.

Inclusion & accessibility

We are committed to creating a recruitment process that is inclusive and accessible to everyone. Adjustments are available for candidates with disabilities or long term conditions.