General Manager - Hilton London Paddington

Job Title

General Manager - Hilton London Paddington (Job Number: HOT0C6CE)

Work Locations

Hilton London Paddington Hotel, 146 Praed Street, London W2 1EE

About the Brand

Hilton Hotels & Resorts is the flagship brand of Hilton, setting the standard for hospitality with product innovations and services that meet guests' evolving needs.

About the Property

The Hilton London Paddington forms part of the Paddington Station complex and was originally the idea of Isambard Kingdom Brunel. Built to rival continental hotels, it opened in 2002 with 423 guest rooms, an on site fitness centre, 19 meeting rooms that can accommodate up to 350 guests, an Executive Lounge, and three food & beverage outlets.

Role Overview

The General Manager will lead the hotel and its management team, ensuring smooth operation, strong commercial performance, excellent guest and team member experience, and profitability in line with owners' expectations.

Key Responsibilities

• Manage and lead hotel operations.
• Maintain profitability, ensuring revenue, guest satisfaction and team member engagement goals are met and exceeded.
• Lead key property issues including capital projects, customer service, and refurbishment.
• Make decisions that benefit the hotel and Hilton.
• Deliver achievable budgets and set short and long term strategic goals.
• Provide exceptional leadership to team members focused on Hilton culture and values.
• Lead all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Control costs.
• Develop the executive team, ensuring career progression and effective succession planning.
• Hold regular briefings and communication meetings with the heads of department.
• Respond to audits to achieve continual improvement.

Qualifications & Experience

• Established GM with full service complex hotel operations experience, ideally in London.
• Resilient and organised, with a proven ability to manage refurbishment projects.
• Strong communicator, commercially astute, ensuring owners' ROI.
• Creative, particularly in repositioning the hotel, and able to transform the business while