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GDPR & Customer Complaints Champion

Posted 1 day 22 hours ago by Peoples Ford

Permanent
Full Time
Other
Stirlingshire, Falkirk, United Kingdom, FK1 1
Job Description

Peoples Automotive Group is seeking a Group Customer Complaints & Compliance Specialist based in Falkirk to manage escalated complaints and GDPR-related cases. You will drive root-cause analysis across customer feedback channels and lead cross-functional improvements.

You will guide managers on compliant complaint handling, embed a first-class customer experience mindset, and liaise with legal and regulatory partners to ensure ongoing compliance.

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