Gastroenterology Team Leader

Gastroenterology Team Leader

The closing date is 02 February 2026

The post holder will be a senior point of contact for the administrative function within the clinical services and will have delegated responsibilities from the administration manager. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathways, ensuring that information systems are kept updated and accurate, liaising as appropriate with patients and other staff in the hospital, ensuring the administrative processes are safely managed and efficient.

Main duties of the job

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

The post holder will be responsible for the collection and monitoring of data pertaining to the service and contributing to service development and projects as required.

Facilitate and co-ordinate the care pathway of patients under the care of the IBD Team and including those on medical therapies.

About us

Development and staff wellbeing

Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Job responsibilities

Please see the attached supporting document/s which contains more information about the role in the job description and person specification

Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Person Specification Experience

• oExperience of using full range of IT systems and patient data systems
• oExperience of using Microsoft Office, including Word and Excel
• oExperience of scheduling outpatient appointments and/or admissions
• oExperience of working in a multi-disciplinary team
• oExperience of working in a healthcare setting
• oExperience of working in the NHS
• oExperience of supervising staff
• Basic knowledge of medical terminology

Qualifications

• oEducated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Skills

• Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
• Ability to plan, prioritise and delegate workload
• Ability to initiate & coordinate change to own working practices

Knowledge

• Good knowledge of speciality specific patient pathways
• Understanding of patient priorities and performance targets related to appointments and waiting times
• Ability to follow and work to policies and protocols
• Reliable and adaptable
• Understanding of Primary Care, GP and community services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£32,199 to £34,876 a year pro rata pa incl. HCAS