Funeral Service Manager

Funeral Service Manager

£38,000 per annum plus benefits.

Monday to Friday, 9am-5pm.

Field based covering Torquay, Paignton, Totnes, Buckfastleigh, Newton Abbot, Kingsteignton, Dawlish, Teignmouth, Exeter.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties. The amount of contact will differ depending on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying.

We're looking for a funeral service manager to join the Co op Funeralcare team and help our colleagues deliver the best possible service to our clients. If you can bring amazing people skills combined with real commercial focus, we can offer you the opportunity to make a difference.

What you'll do

• Lead and coach a team of funeral directors and arrangers across your region.
• Build strong and effective relationships with colleagues in your area to drive a consistently high standard of funeral service to our clients.
• Inspire your teams to focus on achieving the highest possible standards of client care in line with business and commercial objectives.
• Analyse and review management information to spot opportunities and drive continuous improvement and consistency across the wider business.
• Take an active role in the community; building relationships with other Co op businesses and external organisations to promote our services and bring our communities together.
• Ensure certified colleagues are fully supported in reaching and maintaining the required levels of competency for operating in a regulated environment.
• Ensure non certified colleagues operate within regulatory guidelines and processes.
• Manage resources across the area, ensuring there is funeral plan arrangement cover in homes where there are no trained colleagues.
• Take responsibility for any client complaints and issues.
• Carry out inspections of funeral homes to ensure standards are met and premises are always immaculate, presentable, and in line with risk, health and safety standards.

Qualifications and skills

• Real commercial focus and the ability to spot opportunities and trends.
• Excellent organisational skills and attention to detail to ensure regulatory policies and processes are adhered to.
• Confidence communicating and presenting to all kinds of people.
• Ability to coach and mentor teams across multiple locations.
• Great relationship building and customer service skills.
• Ability to communicate professionally and sensitively with clients during a difficult time.
• An open mind when it comes to working around and coming into contact with the deceased.
• UK manual driving licence.

Benefits

• Competitive salary.
• Coaching, training and support to help you develop.
• Pension with up to 10% employer contributions.
• Annual incentive scheme.
• 28 days holiday (increasing with service).
• Discounts on Co op products and services.

Building an inclusive work environment

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies.

We're proud to be part of the Disability Confident scheme and offer interview adjustments to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

In this role you'll work under FCA regulation - we'll provide you with all the training you need to become a 'certified colleague'.