Funeral Director

Funeral Director

Location: Francis Chappell & Sons Funeral Directors, Lewisham

Job Type: Full-time, permanent (38.33 hours per week)

Salary: £32,169.00 per annum

Why This Role Matters

This role requires expert knowledge of funeral processes, care of the deceased, and legal and regulatory requirements, as well as a deep respect for individuals' cultural and religious beliefs. You will coordinate teams with care, take accountability for delivering services to the highest standard, and lead by example every day.

Your Impact and Responsibilities

As a Funeral Director, you are a calm, confident presence at the heart of our funeral care, supporting families through one of the most emotional experiences of their lives. From the first meeting to the day of the funeral and beyond, you will guide families through their options with clarity and compassion, including aftercare, ashes, memorialisation, and funeral plans.

• Lead funeral services with professionalism and attention to detail
• Run pre funeral briefings to ensure everything is clearly understood and well coordinated
• Offer a consultative approach - helping families explore available options and understand what is possible
• Collaborate with arrangers, specialists, fellow funeral directors, and care teams
• Support the team in managing the diary, resources, and records
• Assist with coffin preparation, handling of the deceased, and chapel duties where required
• Provide leadership and mentoring to less experienced team members, sharing learning, and taking part in training and development
• Support local community engagement and promotion of the brand you represent - build relationships with care homes, celebrants and local religious and ethnic groups
• Act as a liaison with service and client delivery to ensure seamless scheduling and service coordination

Skills and Knowledge

• Previous experience leading funerals, working with the deceased and supporting families
• In depth knowledge of funeral processes, legal and regulatory requirements
• Excellent communication, leadership and organisational skills
• Calm under pressure with a respectful, compassionate approach to service
• Physically capable of manual handling tasks, including coffin bearing
• Able to work flexibly, including weekends and on call
• Full UK driving licence (essential)

What We Offer

• Professional development: comprehensive induction plan, in house development programmes, and apprenticeship opportunities
• Bonus potential: opportunities for additional earnings based on performance
• Life assurance cover for peace of mind
• Health & wellbeing programme, including employee assistance
• Holiday allowance: generous leave entitlement of days per year, inclusive of bank holidays
• Pension scheme: contributory pension plan to help you save for retirement

Next Steps

If this sounds like the next step in your career and you're ready to support families and lead with professionalism, hit the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches and 46 crematoria across the country. We are building the UK's leading end of life company and operate Farewill, a leading will writer and probate provider.

Equality, Diversity and Inclusion Statement

We believe diverse teams make better decisions and create a more inclusive workplace. We welcome applicants from all backgrounds and are committed to making the hiring process accessible to everyone.

FCA Statement

FCA regulation applies to some roles and may require background checks.