Fundraising Operations Coordinator

Company Description

MEDECINS SANS FRONTIERES UK

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.

MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.

MSF has around 63,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities.MSF offices are spread across Europe, North and South America, Asia, Africa and Australasia.

At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims. In addition MSF continues to build upon its presence in Ireland to become a widely recognised, accepted and respected humanitarian organisation among Irish audiences, and within the Irish humanitarian and political sector.

Position

Are you detail-driven, organised, and passionate about making a difference? MSF UK is looking for a Fundraising Operations Coordinator to play a vital role in supporting our lifesaving medical work around the world.

In this role, you'll:

Ensure accurate recording and coding of income across multiple donation streams

Collaborate across fundraising teams to deliver timely income reporting to finance

Help manage up to 50% of MSF UK's fundraising income - over £82million raised in 2024

Support innovation and efficiency across our fundraising operations

You'll join a fast-paced, ambitious team with a big impact. Whether you're experienced in fundraising operations or looking to take your first step into the charity sector, this is an opportunity to grow, learn, and contribute to something truly meaningful.

Join us and be part of the world's leading emergency medical aid organisation.

Hours: Full time, 37.5 hours a week

Duration:Fixed-Term, Sabbatical Cover for 14 months (Expected start date: 22 September 2025)

Salary:£31,870.09per annum

JOB PURPOSE

Reporting to the Fundraising Operations Manager, the Fundraising Operations Coordinator will manage the administration, reconciliation and reporting of income for the Fundraising team used in MSF UK's financial reporting cycles. This covers a diverse range of donation types and sources including MSF bank accounts, Charities Aid Foundation accounts and other 3rd party fundraising platforms MSF is engaged with.

This role also provides data files relating to the above income types for loading into MSF UK's Fundraising CRM system.

Working closely across the Fundraising team, the role is also the first point of contact for donation queries from team members.

Please download the full job description and person specification below for further details.

Requirements

KNOWLEDGE, SKILLS & EXPERIENCE

Knowledge

• Demonstrable knowledge of Microsoft Excel to an intermediate level including the ability to produce and manipulate pivot tables
• Working knowledge of a fundraising database or CRM system

Skills

• An excellent level of numeracy, combined with accuracy, attention to detail and an ability to follow defined processes is a must
• Excellent time management skills with a proven track record in managing a busy workload to deadlines whilst maintaining a systematic and organised approach
• A proven ability to follow things through and meet deadlines in line with established schedules ensuring accuracy in the information provided
• Confident interpersonal and negotiating skills which show an ability to manage and build relationships with supporters, external suppliers as well as with colleagues
• Self-motivated, flexible and able to work without close supervision within a team environment
• Professional telephone manner with a friendly, empathetic, calm manner and an ability to connect with supporters
• A responsible attitude to dealing with sensitive and confidential information
• Flexibility to take on other related tasks combined with a willingness to learn
• Fluency in written and spoken English
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

Other information

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date.

Please check that you have included the following in your application:

• Letter of Motivation, which is a supporting statement demonstrating how you meet the key requirements of the role

Recruitment timetable:

• Closing date for applications: 20 July 2025 at 11:59 (BST)

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by

Examples of adjustments we can make:

• offering you an alternative if you are unable to use our online application system
• providing necessary information, such as the job description or assessment materials, in an alternate format
• allowing you to have someone with you during an interview for example, a Sign Language interpreter.

Diversity, Equity and Inclusion

We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read ourEquality & Diversity policy for more information.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.

Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

Right to work in the UK

Candidates must have the right to work in the UK.Pleaseclick here to check whether you have the right to work in the UK.If you would like to discuss your right to work status further, please .

We look forward to receiving your application!