Fundraising Engagement Officer

Today, 12 children and young people will be diagnosed with cancer. We ll stop at nothing to make sure they get the right care and support at the right time.

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We re looking for a Fundraising Engagement Officer with excellent communication skills and team ethic to join our team of fundraising experts in the Fundraising Events & Engagement Team. This is a role of variety and relationship building, and we are looking for someone who is detail-oriented, dedicated, and versatile.

We re the innovative, thoughtful, and collaborative Fundraising Events and Engagement Team: DIY, sports, and virtual fundraising specialists. We want our supporters to feel welcomed, engaged, inspired, and motivated. We re innovative relationship managers, and we re always using our initiative to seek out possible improvements so that we can adapt, hone our skills and deliver the best possible experience for our supporters. From reporting to copywriting and volunteering to digital innovation, as a team we have a wide range of skills and we re constantly supporting each other s development so that we can continue evolving.

A great personality and team ethic are vital in this role as you will maximise income for Young Lives vs Cancer by coaching supporters to reach their fundraising goals, ensuring they have the most positive time possible with every interaction. This role sits within the Mass Participation team, and we need someone with natural customer service skills who is passionate about delivering an outstanding experience to our supporters. We communicate with our supporters in a variety of ways, so we re looking for someone who can build a relationship via phone, email and social media.

We are a close team who work from the Bristol office 5 days a week, but we offer flexibility and are adaptable to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. We would love to discuss your needs more at the interview.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your day to day isn t easy. Here are some of the main things you ll be doing, but you ll find more details in our Role Details document.

• Maximising income and awareness by building and maintaining strong supporter relationships
• Stewarding our supporters over the phone and via email, among other methods, using a combination of individual and mass communication tools, and providing our supporters with an excellent experience with every interaction
• Proactively and creatively engaging with supporters, using fundraising skills and expertise to guide, coach and inspire our supporters to reach their fundraising goals
• Thanking our supporters promptly and appropriately, to recognise their vital impact on the work of Young Lives vs Cancer
• Identify and resolve common issues to ensure excellent and consistent supporter care, working with the rest of the team and wider fundraising colleagues to seek out opportunities for improvement across our work
• Develop and refine supporter communications to help increase engagement, income and awareness of Young Lives vs Cancer and our need for support
• Taking ownership of team processes and engaging with cross-team projects, to ensure effectiveness, efficiency and consistency

What do I need?

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we re looking for in this role are:

• Natural customer service skills and experience
• Experience in delivering outstanding supporter or customer experiences, and a passion for building strong supporter relationships
• Experience of working well as part of a team
• An excellent, creative and compassionate communicator, both verbally and in writing, with strong listening skills
• Self-motivated and resilient, with excellent time management and prioritisation skills to handle competing deadlines
• Strong attention to detail, with the ability to spot opportunities, improvements and efficiencies, and problem solve
• A passion for fundraising and working for Young Lives vs Cancer

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you ll be made to feel supported, valued and appreciated. Here s how we do it:

• Flexible working: we re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation or a combination. This has never been acceptable to us as an organisation. We don t just accept differences, we value it, celebrate it, nurture it and we thrive because of it.

We re on a journey to be reflective of the diverse children, young people and families we support. We know we aren t there yet, and we re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

Accessibility

We re committed to providing reasonable adjustments throughout our recruitment process and we ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Miffy Kilby.