Functional Analyst

Functional Consultant / Business Systems Analyst MS Dynamics Operational Tech Retail Systems Wigan (Onsite)

We're partnering with one of the UK's fastest-growing online platforms, a business that processes over hundreds of thousands of orders a month.

As they continue to scale, they're looking for a Functional Consultant / Business Systems Analyst to act as the go-to expert for operational technology in their operations centre.

If you love being hands-on with systems like ERP, warehouse automation, and custom order software , and you're passionate about solving real-world problems in a fast-moving environment this could be a brilliant next step.

What You'll Do:

• Support critical systems across ERP (Dynamics 365 Business Central), WMS, robotic automation, courier integrations, and in-house tech
• Triage and resolve incidents, monitor system performance, and escalate issues with clear replication steps
• Coordinate software releases and patches - including testing and user support during go-lives
• Bridge the gap between tech and warehouse teams - translating operational issues into technical actions
• Drive continuous improvement by identifying recurring issues, proposing long-term fixes, and helping shape product direction
• Create documentation and deliver hands-on training to users across the pharmacy operation

What You'll Bring:

• Strong experience supporting ERP, WMS, or automation systems in e-commerce, pharmacy, or manufacturing
• Hands-on experience with Dynamics 365 Business Central (admin/config/troubleshooting)
• Strong incident management and stakeholder communication skills
• Experience working closely with development, product, or QA teams
• A methodical, solution-focused mindset - comfortable juggling tech, ops, and training

Bonus: Microsoft Certified: Dynamics 365 Business Central Functional Consultant (MB-800)

Tech & Tools You'll Touch:

• Microsoft Dynamics 365 Business Central
• Robotic automation tools (e.g., Robopharma or equivalent)
• WMS, courier systems, and bespoke pick/pack software
• Ticketing systems and test case documentation

Apply with your CV if you think this could be right for you!