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Full Time Support Worker

Posted 10 days 12 hours ago by YMCA WELLINGTON AND DISTRICT

Permanent
Full Time
Other
Shropshire, Telford, United Kingdom, TF1 1
Job Description
Location

Wellington, Telford

Salary

£13.45 per hour

Duration

Permanent

Hours

37.5 hours per week

YMCA Wellington & District is looking for a caring, motivated and organised Enablement Officer to support young people living in our accommodation.

This is a varied and rewarding role where you will manage a caseload of tenants, provide one-to-one support and help young people develop the skills and confidence they need to live more independently.

Main responsibilities
  • Manage an allocated caseload of young people.
  • Build positive and professional relationships with tenants.
  • Complete, carry out and regularly update individual support plans.
  • Use Outcome Star to assess tenants' needs, set goals and measure progress.
  • Implement YMCA Wellington & District's Support Pathway and Practice Framework.
  • Provide flexible one-to-one support in areas including budgeting, benefits, health, relationships, education, employment and maintaining a licence.
  • Teach practical life skills such as cooking, cleaning, laundry, shopping, travelling independently and preparing for interviews.
  • Help plan, promote and deliver group activities for tenants.
  • Encourage tenants to participate in wellbeing, social, educational and community-based activities.
  • Complete Thrive Telford assessments and ensure required information is recorded within agreed timescales.
  • Work with housing colleagues and external agencies to provide joined-up support.
  • Support tenants to access education, employment, training and volunteering opportunities.
  • Help tenants prepare for a positive and sustainable move into independent accommodation.
  • Maintain accurate and timely case notes, support plans, Outcome Stars and other records.
  • Identify and report safeguarding concerns in line with YMCA procedures.
About You
  • Be caring, patient, reliable and non-judgemental.
  • Be able to build trusting relationships while maintaining professional boundaries.
  • Be confident supporting young people with a range of needs and challenges.
  • Understand person-centred, trauma-informed and strengths-based support.
  • Be organised and able to maintain accurate records.
  • Be able to work independently and as part of a team.
  • Be willing to work flexibly according to the needs of the service and its tenants.

This is an excellent opportunity to join YMCA Wellington & District during an exciting period of change and help shape the future of our support service.

Benefits
  • Casual dress
  • Company pension
  • Health & wellbeing programme
  • On-site parking
Experience

Support worker: 1 year (preferred)

Licence / Certification

Driving Licence: Required

Work Location

In person

Key Dates

Closing date: 14th September 2026

Interview date: 21st September 2026

For an informal chat, please contact Louisa Howells-Morgan (CEO) at .

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