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Full Time Branch Manager Twickenham

Posted 23 days 21 hours ago by The Stevenson Group

Permanent
Full Time
Other
London, Twickenham, United Kingdom, TW1 1
Job Description

  • Stock management

  • Shop floor standards

  • Stock room standards

  • Supervisor management

  • Branch financial accountability (staffing hours, petty cash, cleaners)

  • To ensure custom orders are being processed efficiently

  • Complete branch banking daily

  • To fill in all end of month spreadsheets

  • Ensuring dispatch target achieved


People Management

  • To recruit, train and retain the team

  • To provide and record ongoing training to the team

  • To highlight underperformance and support with action plan

  • To work with supervisors to achieve branch standards

  • To ensure the teams wellbeing needs are met


People Planning

  • Completion of Elf rotas

  • Management of Elf exceptions

  • Holiday management

  • Daily floor rota, including lunches

  • Summer temp recruitment

  • Summer temp rotas

  • Role model of excellent customer service on the shop floor

  • Being an escalation point for customer complaint

  • Actively check the branch inbox

  • Spot check customer service supervisor is following company processes (correct phone greeting and email sign off)


Knowledge & Skills

  • Knowledge of Microsoft Office, Netsuite

  • 3 years management/supervisor experience

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