Frontline Customer Advisor - Part-Time at City Library

Citizens Advice Newcastle is seeking a part-time Customer Services Adviser to join our team at Newcastle City Library. You will be the first point of contact for clients, welcoming them, booking appointments and supporting walk-in sessions while ensuring high standards of accuracy and care.

Beyond front-line duties, you will provide administrative support to staff and volunteers, work collaboratively with colleagues, and help maintain a welcoming, efficient service for people seeking advice