Frontline Clerical Officer - Primary Care & Community

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes. All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements, and NHSGGC can only issue a Certificate of Sponsorship where these are met.

This is an important front-facing role within NHS Greater Glasgow and Clyde, providing high quality clerical and reception support to community and primary care services. You will be one of the first points of contact for patients, families, visitors and staff, helping to ensure a welcoming, organised and professional service environment. Working as part of a supportive Business Support Team, you will help keep services running smoothly through accurate administration and effective communication. This role offers variety, responsibility and the opportunity to make a real difference to patient experience every day.

Duration, Location, and Working Pattern:

• Shields Centre
• Wednesdays 14:30 to 16:45, Thursdays 08:00 to 16:47 and Fridays 08:00 to 16.45
• Please note the salary is Pro Rata for part-time hours

Key responsibilities:

• Provide a courteous and professional reception service for patients, visitors and staff
• Deal confidently with face to face, telephone and email enquiries, resolving or redirecting as appropriate
• Arrange and manage appointments, room bookings and interpreter requests
• Accurately input clinical and administrative data onto relevant electronic systems
• Maintain, retrieve and archive health records in line with confidentiality and data protection requirements
• Support meetings through preparation of agendas, notes and follow up actions
• Assist with general administrative tasks including mail handling, copying, scanning and stock control

Knowledge, training, qualifications and/or experience required to do the job:

• Experience of working in an office, clerical or customer facing environment
• Competence in the use of IT systems including email, word processing and basic spreadsheets
• Good verbal and written communication skills with the ability to deal sensitively with patients and the public
• Understanding of confidentiality, data protection and information governance principles
• Ability to organise workload, manage competing priorities and work with minimal supervision
• Willingness to work flexibly and provide cross cover within the wider Business Support Team
• Commitment to learning through induction, training and ongoing development

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Business Support Manager, Linda Gallacher,

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates.

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically.

Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.

Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.