Front Office Team Member

Overview

Filton. Check out the hotel on our virtual tour. The Opportunity: Are you a highly motivated, customer-focused individual ready to make a difference?

We're looking for someone like you to join our hotel for full time as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.

Responsibilities

• Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
• Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
• Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
• Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
• Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support
• Fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays
• If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

About us

The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood.

The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna. The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.

Join our dynamic team and be a part of shaping the future of the UK hospitality industry. Look for an exciting career in the hospitality industry? LGH Hotels Management offers a growing portfolio of 42 hotels throughout the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western, located in prime locations.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).