Front Office Team Leader

Location: Park Plaza Westminster Bridge London, United Kingdom

Salary: £14.89 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

AtPark Plaza Westminster Bridge London, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Front Office Team Leader,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each time.

As a Front Office Team Leader,you will receive:

• Salary:£14.89 per hour plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

As a Master of your Craft you will

• Have excellent detailed knowledge of Front Office operations
• Excellent detailed knowledge of front office operations in a hotel
• Who ensures guests' needs are satisfactorily met
• Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
• Proficient with Microsoft Office and excellent knowledge of Opera
• Take ownership of challenging situations with professionalism and calm
• With previous experience as aFront Office Supervisor/Team Leader,Reception Supervisor,orReceptionistin a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.