Front Office Team Leader

Front Office Team Leader - Overview

Front Office Team Leader supervises front office operations ensuring service excellence, team engagement, and coordination with all hotel departments.

Responsibilities

• Support the Front Office Manager with overseeing the front office department and ensuring high levels of team engagement.
• Conduct regular team meetings, provide ongoing training and development.
• Ensure all guests receive prompt, professional, and courteous service.
• Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments.
• Communicate and coordinate with other departments (e.g., housekeeping, engineering) to ensure seamless operations.
• Prepare and review daily reports, including occupancy, revenue, and guest feedback.

Qualifications

• Previous experience in hotel front office within the luxury segment is preferred.
• Strong organizational and multitasking abilities are required.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt for you, family and friends from day one.
• Uniform provided and laundered complimentary.
• HSF Health Plan.
• Headspace membership and access to Employee Assistance Programme.
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities with clear career path and promotion opportunities across Hyatt Hotels worldwide.