Front Office Supervisor: Guest Experience Leader

Locke at Broken Wharf, London, is seeking a Head Host/Duty Manager to lead Front Office operations and deliver exceptional guest experiences within our lifestyle brand. You will supervise shifts, coordinate with Housekeeping and Maintenance, and drive smooth check-in/out and guest flow.

The role emphasizes coaching, team leadership, and delivering service excellence while maintaining high standards of cleanliness, ambience, and mission-aligned customer care.